Refund policy

These are the rules on when and how a ticket bought through fuse.bg is refunded. The law provides no right of withdrawal for tickets with a specific date (Article 57(12) of the Bulgarian Consumer Protection Act); the deadlines below are Fuse's voluntary commitment to its guests.

1. Cancelling on your side

You can cancel and receive a full refund if you write to club@fuse.bg at least 7 days before the date of the event, quoting the order number and the email it was made with. A cancellation is accepted only from the buyer.

2. Later cancellation

A cancellation less than 7 days before the event is not refunded. You can transfer the ticket to someone else: the guest names are changed from the link in the ticket email until that guest has come in, with no need to tell us.

3. Cancellation or change by the organiser

If the event is cancelled, we refund all tickets in full to the same payment method, with no need to write to us. If the event moves to another date, you choose between keeping the ticket for the new date and a full refund; tell us which you prefer within 7 days of the new date being announced.

4. Tables, booths and add-ons

The same deadlines apply to tables and booths. Their price is for the whole place, so fewer guests do not bring a partial refund; a refund is made only when the whole place is released within the deadline in section 1. Add-ons (for example priority entry) are refunded together with the tickets they were bought for.

5. How and when the refund is made

The refund goes back to the card you paid with, through Stripe. We instruct it within 5 working days of approval and the bank usually shows it within 5 to 10 working days. We deduct no refund fees.

6. When there is no refund

No refund is made for a no-show, for refused entry because of being under 18, breaking the house rules or an invalid or already used ticket, or for a change of programme or performers when the event takes place on the announced date.

7. Disputing a payment

If you believe there is a mistake in a payment, write to us before disputing the transaction with your bank – we resolve it faster that way.